We strive to provide you with high-quality products and excellent customer service. If, however, you receive a damaged or missing item, we're here to help you.
1. Returns for Damaged or Missing Items
We accept returns and offer refunds or replacements for items that arrive damaged or go missing during transit. Please follow the steps below to initiate a return:
- Contact Us: Notify us of the issue within 3 days of receiving your order. You can reach out to our customer support team at info@grimreliquary.com.
- Provide Information: When contacting us, please provide the following information:
- Approval: We will review your request and, if approved, provide you with instructions on how to return the item.
2. Return Process
Once your return request is approved, we will guide you through the return process, which may include:
- Packaging the item securely.
- Providing you with a return shipping label, if applicable.
- Sending the item back to us within 10 days of receiving return instructions.
3. Refunds and Replacements
Upon receiving the returned item and verifying the damage or loss, we will initiate the refund or replacement process:
- Refunds: If you choose a refund, we will process it to your original payment method within 2 business days.
- Replacements: If you opt for a replacement, we will ship the replacement item to you promptly.
4. Non-Returnable Items
Please note that some items are non-returnable, including:
- Items damaged due to misuse, mishandling, or neglect.
- Items with signs of wear and tear.
- Personalized or custom-made items.
5. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact us at info@grimreliquary.com.
