Last Updated: September 2023
Thank you for shopping at Grim Reliquary! We want to ensure that you have a smooth and enjoyable shopping experience with us. Please read our shipping policy carefully to understand how we handle shipping, delivery, and related matters.
1. Shipping Locations
We currently ship to addresses within Australia, Canada, United States & United Kingdom. If you are located outside of these areas, please contact us before placing an order to inquire about shipping availability.
2. Order Processing Time
- Most orders are processed within 2 weeks after payment confirmation.
- Please note that order processing time may vary during peak seasons or due to circumstances beyond our control.
3. Shipping Methods and Carriers
- We offer various shipping options at checkout, including standard and expedited shipping.
- Our shipping carrier is Australia Post.
- You will be provided with a tracking number once your order is shipped so you can monitor the status of your delivery.
4. Shipping Costs
- Shipping costs are calculated based on your selected shipping method, the weight and dimensions of the items, and your location.
- You can review the shipping costs during the checkout process before completing your purchase.
5. Estimated Delivery Times
- Estimated delivery times vary depending on your location, chosen shipping method, and other factors.
- While we strive to meet these estimated delivery times, we cannot guarantee delivery dates, as they are subject to the shipping carrier's operations.
6. Customs and Import Duties
- If your order is being shipped internationally, please be aware that you may be responsible for customs duties, taxes, or other import fees imposed by your country's customs authorities.
- We are not responsible for any additional charges incurred during the customs clearance process.
7. Delivery Issues
If you encounter any issues with the delivery of your order, such as delays, damage, or items missing from your package, please contact us as soon as possible. We will work with you to resolve the problem promptly.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are not delivered due to incorrect or incomplete address information provided by the customer.
9. Shipping Restrictions
Certain products may be subject to shipping restrictions based on your location or local regulations. It is your responsibility to be aware of any restrictions that may apply to the items you order.
10. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at info@grimreliquary.com.
