At Grim Reliquary, we strive to provide high-quality products and excellent customer service. However, if you receive a damaged or missing item, we are here to help. Please follow the steps below to initiate a replacement:
1. Replacements for Damaged or Missing Items
We offer replacements only for items that arrive damaged or are missing during transit. To request a replacement, please follow these steps:
- Contact Us: Notify us of the issue within 3 days of receiving your order. You can reach our customer support team at info@grimreliquary.com.
- Provide Information: When contacting us, please include the following details:
1. Order number
2. Your name and shipping address
3. A description of the damage or missing item
- Approval: We will review your request and, if approved, we will send you a replacement.
2. Refunds
We do not offer refunds for damaged items, only replacements.
3. Replacement Process
Upon receiving photos of the damage or verifying the missing item, we will promptly initiate the replacement process and ship the replacement to you.
4. Non-Returnable Items
Please note that some items are non-returnable, including:
- Items damaged due to misuse, mishandling, or neglect
- Items showing signs of wear and tear
- Personalized or custom-made items
5. Contact Us
If you have any questions or need further assistance regarding our replacement policy, please feel free to contact us at info@grimreliquary.com.
